New Reviewer

KEEP AWAY

SERsfv I took my car to get a recall issue fixed. Service rep lost my house keys. They claimed they never had them. Second, the mickey mouse mechanic caused engine light to come on, disconnected air conditioner, and perhaps other wires. They claimed not to have touched any thing. They claim they only touche the recall at hand. But, every thing was working fine prior to taking car in. All this while dealing with MY infant. No ONE claimed to be responsible plus, the service director: Mark Gilmore claimed that there was no way car was working properly after accident. ??????? It was driven fine over 1500, miles from the east coast until these people touched it. It was not having ANY issues prior to taking it to AUTOMAX-VW-KILLEEN. DO NOT TAKE OR BUY ANYTHING FROM THESE PEOPLE IT IS OBVIOUS THEY DO NOT KNOW WHAT THEY ARE DOING. AND most are probably HIRED DUE TO KNOWING THE HIRING HR PERSON. SO NOW MY CAR IS NOT WORKING LIKE IT WAS AND IT HAS NUMEROUS ISSUES. I WISH I HAD TAKEN CAR TO OTHER PLACE OTHER THEN KILLEEN AND ITS INCOMPETENT PEOPLE AND THEIR OWN TRAINED MECHANICS. THIS RECALL ENDED BEING THE MOST EXPENSIVE ISSUE AT HAND FOR THE NEW YEAR.
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ID
#1755506 Review #1755506 is a subjective opinion of poster.
Location
Killeen, Texas
Service
Automax Volkswagen Repair
Reason of review
BAD CUSTMER SERVICE AND SERVICE ISSUES
Loss
$1000
Preferred solution
fix what was working and find what you lost or pay to replace it
New Reviewer

Have to go back 2-3 times for any problem time

Everytime you take it to get fixed its 2-3 times to fix the problem.Service Rep claims they checked things they never did check.Got car back minus tire key...they claimed they never used our key but it was in the glove box and the stuff in the glove box had been gone through.Our cooliant light issue was noticed by previous owner who took it there..and it wasn't fixed.We have been told things that don't even make sense.Example one is well we added coolant that was all the problem was.After 2nd time we took it back they found the water pump was bad.Coincidently it don't need cooliant added no more...Go figure
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ID
#113395 Review #113395 is a subjective opinion of poster.
Location
Decatur, Texas

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